Onboarding Processing Manager, Ann’s responsibilities include training new employees on Operations process and procedures and onboarding transition loans for incoming loan officers. It is her sole job to ensure the transition process is as smooth as possible, and guarantee that those new employees are prepared for employment at Integrity First while delivering the highest customer service to our clients. In the mortgage business for 8 years – Ann was previously a processor at PrimeLending, where she gained expertise in renovation and construction loans. Prior to her 5 years at PrimeLending, she was a member of every Operations group at Wells Fargo over the course of 2 years. Before her time in the mortgage industry, she was in the restaurant business for a decade, where she honed her customer service skills and true ability to thrive in ever-changing environments.
A Hoosier born and raised, Ann graduated from Indiana University with a Bachelors degree in General Studies with a minor in both Dance and Political Science. She also holds a second degree as a Physical Therapist’s Assistant. In her free time, you can find her entertaining her son, Bear, who is a ball of toddler-boy energy, watching Indiana Basketball and strength training for various Weightlifting meets.